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Keith Sheppard, contemporary Irish glassware artist in his studio in Northern Ireland at Glass Art Ireland. Photo reference 3960

What is glass fusing?

Fusing is the joining together of separate glasses through the application of heat within a kiln. Many people use the terms "fusing" and "kilnforming" interchangeably.

What is kilnforming?

Kilnforming is the shaping of glass within a kiln, using heat and gravity, and methods include fusing, slumping, kilncasting and other techniques.

Works made using these techniques are called "kiln-glass."

Can I visit Glass Art Ireland?

The Glass Art Ireland is not generally open to the public at this time. You may make a private appointment to visit by contacting us. At present access is limited to two persons at any one time and COVID restrictions and requirements apply.

What is Glass Art Ireland?

Glass Art Ireland is the online destination to discover and shop for kiln fused glass products. At Glass Art Ireland you can enjoy viewing our bespoke handcrafted glassware in the comfort of your own home. To find out more about Glass Art Ireland you can visit or About page.

Our telephone number

You can contact us by phone on +44 (0)7740679500.

Can I order by phone?

Yes, you can. To place an order by phone please call our team on +44 (0)7740679500

Our Customer Care Team will deal with your request and our contact hours are: Weekdays 9am – 4pm GMT.

What is your address?

Our office address is: 36 Church road, Portadown, CoArmagh, BT63 5HT

Do you have a physical showroom?

As an internet-only retailer we do not have a showroom at this time, however. Our Customer Care Team are at hand to offer suggestions and supply further images. Please use our contact form for further assistance.

How do I change my email settings?

You can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails. Alternatively, you can visit your account settings page at any time.

How do I change my account settings?

To change your account settings or personal details, you can log in to your Glass Art Ireland account and visit your account settings page at any time.

Will I get spammed by email?

No you will not get spammed. To ensure that our customers are kept up to date and don't miss out on the latest products, we will send infrequent emails ( a maximum of one per week). We never share our data with third parties and your data is kept secure. For more information visit our Privacy Policy page.

 

Shopping and Service FAQs

WHICH PRODUCTS DO YOU SELL?

We sell only our own handcrafted glassware products.

WHAT ARE MADE-TO-ORDER ITEMS?

Made-to-order items are items that are made especially for your purchase. Glass Art Ireland offers many products that are made-to-order. If you would like to discuss any bespoke options, please email our Customer Care team by using the contact form. Please note that products which are made-to-order will be clearly marked as such on the product page. This will affect your rights for returns.

DO YOU HAVE SEASONAL SALES?

Yes, we have infrequent sales. Exact dates of these will be advertised near the time. Only selected lines will be available in the sale and, due to the exclusive nature of our ranges, we cannot guarantee that an item will still be available for purchase late in the season. We also have occasional exclusive promotions for those signed up to our newsletter. Be sure to sign up to our newsletter at the foot of this page to be notified of these.

DO THINGS SELL OUT?

Yes. Although many of our products are made to order, some items are seasonal and may not be continued once we have sold out.

CAN I HAVE MY ORDER GIFT WRAPPED?

    Yes, we offer gift wrapping on our items, however Glass Art Ireland takes pride in the way that orders reach you and, depending on the item, your order will arrive in the appropriate Glass Art Ireland packaging..

    CAN’T FIND WHAT YOU ARE LOOKING FOR?

      If you can’t find what you are looking for, please contact our Customer Care team who will be able to source almost any piece you request. We are happy to help with all requests, no matter how big or small. Just email info@glassartireland.co.uk we can also arrange bespoke items if a suitable piece cannot be found.

      I NEED A SOMETHING URGENTLY. CAN YOU HELP ME?

        If you need a product urgently, please contact our Customer Care Team or call +44 7740679500 and we will do our best to assist you.

               Contact hours are: Weekdays 9am – 4pm GMT

         

        Payment FAQs

        WHICH PAYMENT METHODS DO YOU ACCEPT?

        We accept all major credit and debit cards including Visa, MasterCard and American Express. We can also accept direct bank transfers with certain orders. Please contact info@glassartireland.co.uk for more information.

        IS SHOPPING ON GLASSARTIRELAND.COM SECURE?

          Shopping with Glass Art Ireland is 100% secure and your information will never be shared with any third parties.

          WHEN WILL I BE CHARGED?

            Your card will charged once you have completed your order. This may take a few days as per standard banking processes.

            DO PRICES INCLUDE VAT?

              All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate.

              If your order is being dispatched to a destination outside the UK, please contact info@glassartireland.co.uk

               

              Delivery FAQs

              HOW MUCH IS UK MAINLAND SHIPPING?

                We are happy to offer complimentary UK mainland shipping on all of our items with the exception of some specialist items.

                DO YOU OFFER INTERNATIONAL SHIPPING?

                  Absolutely, we offer worldwide shipping on all items.

                  However, for larger items we will first need to obtain an international shipping quote from our delivery partners. Please speak to our Customer Care Team on +44 7740679500 or email info@glassartireland.co.uk.

                  Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

                  HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

                    Once an order has been shipped you will be notified by email

                    WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?

                      If you have received an incorrect item in your order, please contact our Customer Care team and we will arrange return of the item. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Care please email info@glassartireland.co.uk or call us on +44 774069500

                      CAN'T FIND AN ANSWER TO YOUR QUESTION?

                        Please send an email to info@glassartireland.co.uk or call us on +44 7740679500 or fill in the contact form.

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